THE STRANGE CASE OF THE EMPTY MAILBOXS<\/strong><\/p>\nThis is a weird story and, as the result of the fact that I host a popular paranormal radio show, you might think weird is my middle name. Forget for the moment that my parents, in their infinite wisdom, opted not to give me a middle name; they didn’t have one either. But after many years following the personal computing world, lots of things have happened.<\/p>\n
But few match what happened twice in recent weeks.<\/p>\n
Let me explain: My copy of Mail for El Capitan has eight active email accounts. This may seem to be overkill, but there is method in my madness. You see, I want to compartmentalize my various projects, such as the two radio shows. By having separate Inboxes, Sent boxes, and so forth and so on, I can be assured my responses, often rushed, are in the proper context. I realize some of you might prefer to throw it all into a single iCloud or Gmail account, but with 250,000 messages going back to 1999, I’d quickly exceed their storage limits\u00a0and then some.<\/p>\n
Just archiving all the old stuff in a separate file, since I don’t often examine those messages, would make the occasional search more difficult. But I accept this as a possibility if I ever have the time.<\/p>\n
Now most of my\u00a0business email is presently housed\u00a0at a third-party provider. Since the source of the problem I’ll describe has not yet been determined, I won’t mention them. It’s not fair to blame anyone for something they didn’t do, and the source may still be my Mac or iPhone.<\/p>\n
In any case, a few weeks ago, I was off on an errand, when I stopped to check the email on one of the\u00a0accounts on my iPhone 6. The Inbox was empty! I rushed home to check out the situation and couldn’t locate any of those missing messages. They were gone!<\/p>\n
Now the reason was nothing if not strange. While I couldn’t find\u00a0this collection of over 4,000 messages on my iMac or iPhone, I was able to locate them via the service’s webmail client, where they were placed in the Notes folder. But since I do not subscribe to that folder from the IMAP connection on the Mac or iPhone, I couldn’t see it. Once I was online, I was able to easily move those messages back to the correct\u00a0folder.<\/p>\n
I contacted the email service, and they were not able to find any evidence of data corruption or any\u00a0other issue that would cause a bunch of messages to suddenly move to another folder. But they did suggest I change my password, in case someone was pranking me.<\/p>\n
When another episode of this sort occurred, I was sitting in bed with my iPhone, hanging out at\u00a0William Hill bingo games online. So\u00a0I asked the email host to check their logs to see who was connecting to my account, and they all appeared to come from IP numbers that I used. Still, I suppose it’s possible\u00a0that someone spoofed my IP number, and also managed to hack my supposedly strong password. Hackers can do those things, but I wonder why I’d deserve such attention.<\/p>\n
The second episode, which occurred this past week, was more troublesome. On June\u00a013, the Sent mailbox was emptied. I didn’t discover the problem until the\u00a0weekend, when I tried to search for a specific message in Mail and came up empty. I reported the problem to the email host and requested that the account be restored from their backup. Since it happened several days earlier, I assumed that most of the missing messages would be recoverable.<\/p>\n
In the meantime, there were two other possible solutions. One worked, more or less, but the obvious solution, my Time Machine backup, failed.<\/p>\n
While I’ve always had a working Time Machine backup \u2014 courtesy of a backup drive \u2014 I’ve rarely had occasion to attempt to recover data. Usually it’s the result of foolishly deleting files\u00a0that I needed, and the process was fairly seamless.<\/p>\n
But not this time.<\/p>\n
Now the usual prescribed method to recover a mailbox is to select that mailbox in Mail, open Time Machine and return to the date where the problem occurred. So far so good!<\/p>\n
But when I got there, and we’re only talking about a few days here, I tried to select the messages to recover only to see Mail seize and lock Time Machine. Now we’re talking of over 25,000 messages here, dating back to 2006. So perhaps it\u00a0was too much data, since we’re dealing with\u00a0about two or three gigabytes of content.<\/p>\n
Rather than dwell on the problem, or wait for the email host to consult\u00a0its backup \u2014 it was the weekend where support staffing would be low \u2014 I stumbled\u00a0upon another solution.<\/p>\n
Several days before the email vanished, I had configured Thunderbird for that account. As I wrote in my columns about my hopes and dreams for what ended up in\u00a0macOS Sierra, I have long been unhappy with Mail’s inability to automatically recognize the settings for a standard IMAP email account. If you’re not using one of several well-known services, such as AOL, Exchange, Gmail, iCloud, Outlook and Yahoo, Mail usually has to be manually configured to set the incoming and outgoing email services. It usually also has be set to map local folders to the server folders for accurate syncing of your mail.<\/p>\n
However, Thunderbird managed all of these settings almost perfectly. But I realized if I just launched Thunderbird, it would sync with the server and wipe the Sent mailbox, so I pulled a little trick. I first went online and changed the account password, which would prevent Thunderbird from logging in. I then used another mailbox, rarely used, in which to copy the messages. So when I fixed\u00a0the login, it synced the contents of the newly-filled folder to the server.<\/p>\n
Returning to Mail, I was able to retrieve most of the messages. The email host managed the rest. But that doesn’t explain what happened and why.<\/p>\n
So is it a problem with Mail and corruption of\u00a0my local mailboxes, or a so-far undiscovered problem at the email server? What about someone hacking my email account? I’m glad circumstances led me to change the password yet again, but this particular stunt hardly makes sense. I would think that a hacker would use someone’s stolen email account to retrieve personal data, hoping to grab login\u00a0information for credit cards or back accounts, or to send spam. Just moving messages to another folder or deleting them would seem more an April Fool’s-style stunt, and this is June!<\/p>\n
I contacted Apple for further advice, but the best they could offer was to call them if it happens again and they will see if they can figure out what’s going on ahead of attempting a restore. That Time Machine backup problem will also have to be resolved. I ran Disk Utility on the backup drive, and it received a clean bill of health. In the meantime, I did use the Rebuild command on all mailboxes in Mail, which\u00a0discards the messages and downloads them all over again from the server.<\/p>\n
I’m open to suggestions gentle reader. In the meantime, fingers and toes are crossed.<\/p>\n
THE FINAL WORD<\/strong><\/p>\nThe Tech Night Owl Newsletter is a weekly information service of Making The Impossible, Inc.<\/p>\n
Publisher\/Editor: Gene Steinberg
\nManaging Editor: Grayson Steinberg
\nMarketing and Public Relations: Barbara Kaplan
\nSales and Marketing: Andy Schopick
\nWorldwide Licensing: Sharon Jarvis<\/p>\n","protected":false},"excerpt":{"rendered":"
THIS WEEK’S TECH NIGHT OWL RADIO UPDATE So just how well did the Night Owl do in predicting what might happen at the WWDC? Well I didn’t make a whole lot of predictions. I just focused mainly on two, and the rumors were right on. My hopes for a change with Messages failed, however. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[561,4026,5024,6941,6618,1972,2730,4342,1997,3213,6943,5212,5652,1898,6927,6942,6940,4481,3542,469,4646,4430,73,2569,301,6939,6926,3662,557,1969],"class_list":["post-9326","post","type-post","status-publish","format-standard","hentry","category-newsletter","tag-aol","tag-apple-mail","tag-disk-utility","tag-dr-joseph-p-farrell","tag-el-capitan","tag-exchange","tag-gmail","tag-icloud","tag-imac","tag-imap","tag-ip-number","tag-iphone-6","tag-josh-centers","tag-mac","tag-macos","tag-macos-sierra","tag-optimize-storage","tag-os-x","tag-outlook","tag-peter-cohen","tag-siri","tag-take-control-books","tag-thunderbird","tag-tidbits","tag-time-machine","tag-universal-clipboard","tag-vocaliq","tag-walter-bosley","tag-wwdc","tag-yahoo"],"_links":{"self":[{"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/posts\/9326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/comments?post=9326"}],"version-history":[{"count":0,"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/posts\/9326\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/media?parent=9326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/categories?post=9326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.technightowl.live\/newsletter\/wp-json\/wp\/v2\/tags?post=9326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}