A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]

So when the iPad 2 arrived earlier this year to rave reviews, some critics said it wasn’t the “real” iPad that Apple was supposed to release. The real product, allegedly, was meant to have a higher resolution display, an equivalent to the iPhone’s Retina Display. It would afford incredibly sharp images, perfect for reading books […]

The media’s theme this week is that Microsoft’s forthcoming Windows 8 will be a game changer, as they attempt to deliver basically the same user experience on mobile and desktop computers. Well, more or less. All this joy will be inflicted on Windows users some time in 2012. Now to be fair to Microsoft, the […]

As you know, the stock market barely budged when Steve Jobs revealed what some regarded as inevitable, that he was stepping down as Apple’s CEO. Few were surprised that COO Tim Cook, who had served as acting CEO during Jobs’ extended sick leaves, will retain the top job. That, plus a million shares of stock, […]