It was implicit in all the hoopla about an iPhone, or whatever it’ll be called if Apple releases a mobile phone: Today’s cell phones, by and large, do not meet the needs of customers. Sure you can make and receive phone calls, and sometimes you can even get decent audio quality, although that seems to […]

It’s probably just my ego at work, but I like to think of myself as someone who has learned a thing or two about troubleshooting over the years. I don’t say I’m perfect, however. When things go wrong, I don’t just depend on what I know. I do my research, checking Apple’s site and a […]