If you can believe Apple’s ubiquitous iPhone ads, Siri is a magical and absolutely brilliant digital personal assistant who can answer all your questions cheerfully, sometimes with an appropriately pithy and even humorous response. If you can believe a certain disgruntled customer from New York City, who recently filed a class-action lawsuit against Apple, Siri […]

I’ve been extremely hard on Microsoft in recent years. First, I’ve criticized them for their bait and switch and other shady marketing schemes, and then I’ve even gone so far as to suggest they are doomed to fail big time in a few years. I don’t think many of you agree with me about Microsoft’s […]

So put yourself in this position: You purchased an iPhone, an iPod, or a new Mac. The specific product doesn’t really matter, but the important thing is that it doesn’t perform to your expectations. Far from it, in fact. You bought the gadget on the promise that Apple’s gear “just works,” and found that, as […]