So a big fuss is being raised in the media over the fact that the iPhone 5 is not listed as the number one smartphone in the latest rankings from Consumer Reports. Based on product ratings of smartphones sold by the major U.S. carriers, the iPhone 5  is slipping. Some members of the media continue to […]

I don’t know how much money Microsoft is spending — make that squandering — on the Windows 8 and Surface ad campaigns. But if you counted loudness as a factor in making one product more successful than another, you’d think the world had happily embraced the newest Microsoft products. But if the latest Black Friday […]

Let me say at the outset that I’m posing this question not because I truly believe that Microsoft would actually give money to Consumer Reports, or that the publication would even accept such a donation, but I have to wonder about a few things in the December 2012 issue. This is the annual product wrap-up edition, where […]

As a business, when you have a loyal base of customers, you usually can be assured that they will tolerate failures or defects from time to time, usually if you level with them about what went wrong. Corporate spin control is a fine art, but quite often it’s all about honestly admitting a problem and […]