When I read an article the other day that Macs were finally getting a better break in the June 2008 issue of Consumer Reports, in an article entitled “Best & worst computers,” I felt optimistic. Up till now, although Macs routinely get good marks in their tests, the magazine’s editors do little or nothing to […]

Apple has always had a love and hate relationship with its customers. In the old days, when you called support, you sometimes got a downright hostile attitude, and getting a solution to your problem wasn’t very easy, and sometimes doomed to failure. In those days, I avoided calling Apple at all custs. At the time, […]

When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some note-books and desktops, you began to wonder whether quality control […]

I must admit that I am perhaps a little too tolerant of people who use Windows. Yes, when the occasion arises, I do express the appropriate Mac preference, but I don’t wear an Apple logo on my sleeve. In fact, I readily accept the need to use Windows on some occasions, particularly in situations where […]