Depending on whom you ask, Apple delivers just wonderful service in every respect, or treats its customers with an unreasonable amount of arrogance. What a wide gulf to traverse and indeed I am sure that both conclusions are perfectly true. Naturally, I’m very pleased that plans to place a huge Apple support center in India […]

The December issue of Consumer Reports is typically a holiday shopping guide. From vacuum cleaners, to personal computers, you’ll learn about the latest and greatest. Well, more or less that is. Once again, Apple is both praised and given unfair treatment at the hands of the anonymous editors and writers of CR. In distilling the […]

It’s no secret that the manufacturers of printers do not make the lion’s share of their profits from selling the printer itself. In fact, some of the low end inkjet models are free, assuming you’re one of the lucky few to receive your factory rebate; or would you rather regard that as the short-term low […]

The short answer is no, but I should explain myself. I have written several articles on this topic. Each time I believe someone is listening and that maybe, just maybe, I’ll see a smaller number of stories that indulge in myth-making about how expensive Macs really are. Then I open a copy of, say, Consumer […]