It seems that Apple’s critics keep using the same playbook. They repeat the same tired old arguments in a desperate hope that, after a while, the dire predictions will somehow come true. Just today, in fact,  I read a piece suggesting that “Apple remains the best company in the world but it’s starting to show […]

With Apple confirming a media event for October 23, it is a given that there will be a smaller iPad, and possibly a few other products, such as the long-delayed iMac refresh. In the tradition of the iPhone 5, many of the details of the iPad’s tinier sibling have already leaked, and they mostly point […]

It took a weekend for 100 million users of Apple mobile gear to upgrade to iOS 6, the flashy refresh that promised some 200 new features. That number of early adopters amounts to a quarter of the user base, which is even more impressive when you consider that older iPhones, iPod touches and the first […]

As a business, when you have a loyal base of customers, you usually can be assured that they will tolerate failures or defects from time to time, usually if you level with them about what went wrong. Corporate spin control is a fine art, but quite often it’s all about honestly admitting a problem and […]