If you can believe Microsoft, they frequently put groups of users in little test rooms — or some sort of testing environment — and expose them to the new features in a product. By gauging their reactions, they decide whether those capabilities deserve to go into production. Now if you look at Microsoft’s shipping products, […]

As I’ve reported over the years, I’ve never had a Mac OS X update come back to bite me. On the other hand, I can tell you that one friend, a client named Don, encountered an installation glitch when I ran the 10.5.6 update on his brand new MacBook. Normally, running Software Update on new […]

So a client calls me to set up his spanking new MacBook, an operation that I took to be utterly routine, having done that sort of thing for years with different Macs. Arriving at his home, I realized I had forgotten to take my FireWire cable — he had purchased the white MacBook entry-level model, […]

One thing we can all agree on: However fast your computer is now, you wouldn’t mind if it was just a little faster, maybe even a lot faster. The promise of Snow Leopard is that Apple will be concentrating mostly on performance and not on loads of new features, some of which are, to be […]