You can definitely say that the spring and summer seasons weren’t particularly pleasant for Apple’s technical support people. With persistent reports of ongoing defects with the MacBook and MacBook Pro, and a huge battery recall to contend with, you might wonder why some bother working such a pressure-laden and thankless job. True, the arrival of […]

I’m not a betting man. When I visit Las Vegas, the family budget at the slot machines is never more than $20, and usually we confine our visit to the restaurants and entertainment spots anyway. I don’t do much in the way of friendly bets either, but I got tempted during last week’s episode of […]

A couple of weeks ago, I made a promise on The Tech Night Owl LIVE to attempt to install Windows Vista RC1 with the latest version of Parallels Desktop for Intel-based Macs. I like to keep promises, but their support for Vista remains purely experimental, according to Parallels, and Microsoft’s installer crashed shortly after it […]

The other day I received a letter from a reader wondering whether he’d get a discount on Mac OS 10.5 Leopard if he bought a new Mac for Christmas. He hadn’t been following the news lately, so he wasn’t aware that it won’t actually ship until the spring of next year. Here’s what I told […]