So I was hanging out in The Tech Night Owl LIVE chat room the other night talking with some listeners, when one began to speak about USB-related problems with this 17-inch Apple LCD display. Earlier that day, a client dropped off his 700MHz eMac, complaining that he couldn’t get it to recognize his FireWire backup […]

As expected, Apple CEO Steve Jobs unleashed the Motorola ROKR, the first cell phone compatible with iTunes, at a media briefing this morning. Jobs likened the flashy new phone as “really an iPod shuffle on your phone. Both devices can shuffle, both can autofill, neither has a click wheel — but the phone has a […]

You know that when Kensington, Logitech or even Microsoft release a new mouse or trackball, you won’t read discussions about it for weeks on end. But when Apple is involved, things are almost always different. People are talking, still. And the Mighty Mouse remains the top seller at Apple’s online store, and it’s sales ranking […]

It’s probably just my ego at work, but I like to think of myself as someone who has learned a thing or two about troubleshooting over the years. I don’t say I’m perfect, however. When things go wrong, I don’t just depend on what I know. I do my research, checking Apple’s site and a […]