Would you like to read our daily commentaries on your Web-equipped mobile phone? Well, we’ve taken a big first move in that direction. If you have such a phone, and your provider doesn’t charge you an arm and a leg to do anything other than make and receive calls, we’d like you to give us […]

As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service. More recently, as I reported in a […]