Sure, the company formerly known as Cingular Wireless widely advertises itself as having fewer dropped calls. Maybe they’re telling the truth, although they’ve had their share of quality and customer service problems in the past. For the sake of argument, I’ll assume they are right, or at least that the incidence of dropped calls on […]

As I consider the return call from a supervisor that never came from Verizon Wireless, I have to wonder whether the support portion of the tech industry has fallen completely apart? I mean, Verizon was supposed to be one of the good people, known for its exemplary service. More recently, as I reported in a […]