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    Apple’s Annoying Policy of Security and Support Secrecy

    November 25th, 2008

    When it comes to Apple, sometimes you don’t know what to think about some of their long-time behavior patterns when it comes to marketing and support. In taping an interview for this week’s episode of The Tech Night Owl LIVE, author and commentator Kirk McElhearn brought to my attention the fact that Apple, after extolling the […]


    Reality Check: Do Mac Troubleshooting Sites Help or Hinder?

    November 9th, 2006

    You can imagine the scene: Just as soon as a new product arrives from Apple, be it hardware or software, you can bet that a few complaints will appear on various and sundry support sites. It may be chronic system crashes, noisy audio ports, excessive fan noise, and, no, I didn’t invent any of these […]