When I wrote a Mac War Stories column some years back, I didn’t expect to receive too many responses. Yet a lot of you have had problems with your Macs over the years. When you factor in Apple’s own extended repair programs, which cover some note-books and desktops, you began to wonder whether quality control […]

Someone once said that a dog biting a man isn’t news, but a man biting a dog is. When it comes to product reliability, you can’t just say everything is hunky-dory, because that would be what you ought to expect. Indeed, you should read this alarming title carefully, just to be sure what I’m getting […]

Is there any single development that cemented Apple’s decision to dump IBM and cast its lot with Intel? Well, one factor may have been the iMac G5, which is probably Apple’s best-selling desktop. You’ve probably heard the statistics and the numbers don’t vary very much. Although Apple has a stellar rating for product reliability, at […]

It’s a known fact that new computers from Apple are often riddled with irritating defects of one sort or another that require trips to the repair shop. You can’t forget the noisy fans found on some of the Mirror Drive Doors or “Wind Tunnel” Power Macs or the iBook logic board repair “extension program,” which […]