Microsoft will never admit fault. Just when you believe they have to hunker down and address serious problems with the company’s future direction, they will confirm yet again that they are clueless. You can see that in the way the Surface tablet — described by CEO Steve Ballmer as nothing more than a “design point” […]

As the world anticipates, expects, or ignores, the arrival of Windows 8 later this year, the real question is whether Microsoft has made a huge gamble that may not pay off. While previous versions of Windows at least had close resemblances to one another, the Metro interface seems to be daringly different, or is it? […]

I have long held a love/hate relationship with Microsoft’s Mac email software. Whereas the previous entrant, an email/contact manager known as Entourage, offered a powerful range of features, it proved endlessly flaky to me in the real world. For one thing, those inevitable lockups and, second, the feeling I was trudging through quicksand whenever I […]