So there’s a report this week that the Samsung Galaxy S II, a smartphone powered by the Android OS, has sold some 10 million copies within the span of five months. This is being heralded as a great success, though you never know whether Samsung is reporting shipments or sales. To put this in perspective, […]

A key element of making a new product a success is customer retention. If someone buys the product once, you hope that they’ll consider buying a newer version when the time comes. So even if you succeed in converting lots of new customers, if they go elsewhere next time, a company’s chances for long-term success […]

So when the iPad 2 arrived earlier this year to rave reviews, some critics said it wasn’t the “real” iPad that Apple was supposed to release. The real product, allegedly, was meant to have a higher resolution display, an equivalent to the iPhone’s Retina Display. It would afford incredibly sharp images, perfect for reading books […]

Years ago, Microsoft would respond to serious competition by assuring everyone that they were working on an even better product. You’d even see it some day, but maybe they could interest you in the stuff they were working on now. This comes across as a classic bait and switch scheme, particularly when those promised products […]