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    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]


    Reporting iPhone Sales Without Reporting iPhone Sales

    September 15th, 2016

    When Apple announced it would no longer be releasing launch weekend sales totals for the iPhone, the stock price dropped. This is a key metric used by the media, and evidently Wall Street, to assess the new model’s sales potential, even though Apple is alone among tech companies to reveal such information. But such data is, for Apple, […]


    Reviewers Gush — Sort of — Over iPhone 7

    September 14th, 2016

    As many of you know, the common tech media meme about the iPhone 7 is that it’s a very modest update, largely because the case looks very much the same. Curious that this has become a defining feature, even though it will do little or nothing to reflect the quality of the internal workings or its […]


    Solace for Data Bingers?

    August 19th, 2016

    I remember when I bought my first iPhone in 2008, a year after its debut, and I signed up with AT&T. At the time, data usage was unlimited, and I suspect the bigwigs at the company formerly known as Cingular Wireless didn’t have a clue how much data iPhone users would crave. Now for those […]