Apple always remarks that they will not build junk when they are asked why there’s no cheap Mac. PC makers, however, struggle to eke out sales in every conceivable product category, from netbooks to Web servers. They are also notorious for shaving costs wherever they can, and that often comes at the expense of their […]

At one time, Apple had to endure the accusation that they were overcharging for their products. You had to pay the alleged “Apple Tax” if you went Mac, whereas the PC was clearly a whole lot cheaper. Well, these days that’s not quite true. When you compare a Mac with name-brand PCs with similar hardware […]

Imagine this scene: You set up your new Mac and, like millions of your fellow Mac users, everything works fine, or the problems that you do have are easily solved. Now would you post a message to a troubleshooting site or one of Apple’s forums and say everything is just peachy? Not likely. You are […]

In my younger years, I spent a few months working for a small software vendor, doing tech support. Indeed, it was a thankless job, as I had to figure out precisely what users on both the Mac and Windows platforms were doing to mess up the product and help get them up and rolling once […]