The conventional wisdom — which is seldom conventional — has it that Apple and Microsoft must tout loads of flashy new features to justify asking their customers to pay for their ongoing operating system upgrades. That may be true, all right, but it only presents part of the picture. Now as some of you recall, […]

As I’ve reported over the years, I’ve never had a Mac OS X update come back to bite me. On the other hand, I can tell you that one friend, a client named Don, encountered an installation glitch when I ran the 10.5.6 update on his brand new MacBook. Normally, running Software Update on new […]