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    Why is AT&T’s Customer Support So Bad? Let Me Count 19 Ways!

    May 25th, 2017

    Before two companies merge, promises are made. It’s often about “synergy,” being more efficient, being more competitive. Quite often, it’s more about eliminating competition, gaining more control over a market. At the end of the day, however, these mergers may end up doing more harm than good. Consider all those airline mergers. Nowadays, flights are […]


    AT&T’s Customer Service Goes Downhill

    December 12th, 2016

    Perhaps more often than not, when two large corporations merge, the executives speak of efficiencies and “synergies” resulting from the deal. But that usually means that employees considered “redundant” will be given their walking papers. Indeed, I sometimes wonder how many large corporate alignments actually end up being successful, beyond possibly killing a competitor. The […]