Refurbished iPod


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aaron

aaron

Technology Fan
Here is a situation that is just unfolding. A few days ago, my 3rd generation 15gb iPod bit the dust. To replace it, I decided to go a little cheap and get a refurbished 30gb iPod w/video since it was $100 less than a new 30gb iPod w/video. The box arrived today and much to my surprise, it had the CD, the slip like cover for the iPod, earphones, and a USB sync cable but no iPod. I have called Apple about it and James (the person who I spoke with at Apple) told me he is transferring the case to a different department and they will get back to me in 24 hours.

For understandable reasons, I don't think that they believe me.
 
aaron said:
Here is a situation that is just unfolding. A few days ago, my 3rd generation 15gb iPod bit the dust. To replace it, I decided to go a little cheap and get a refurbished 30gb iPod w/video since it was $100 less than a new 30gb iPod w/video. The box arrived today and much to my surprise, it had the CD, the slip like cover for the iPod, earphones, and a USB sync cable but no iPod. I have called Apple about it and James (the person who I spoke with at Apple) told me he is transferring the case to a different department and they will get back to me in 24 hours.

For understandable reasons, I don't think that they believe me.
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Well, did you buy it direct from Apple or what?
 
What a terrible situation to be in. What a bummer. I would do as suggested and contact your credit card company. From what I understand most card companies pride themselves on offering protection to its customers on these such things.

Paul
 
Paul said:
What a terrible situation to be in. What a bummer. I would do as suggested and contact your credit card company. From what I understand most card companies pride themselves on offering protection to its customers on these such things.

Paul
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I am also very curious as to whether Aaron was able to resolve this dilemma directly with Apple. That would be the most sensible solution for all.
 
Gene Steinberg said:
very curious as to whether Aaron was able to resolve this dilemma directly with Apple. That would be the most sensible solution for all.
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The good news is that the issue has been resolved. Apple sent me a replacement iPod which I received today.

I had called the Apple Store's 800 number again on Monday and got someone in customer service who was very competent and sent my case to a department within Apple that handles these issues. It seems that the person that I spoke to last week never forwarded my case to this department. Be that as it may, they sent out a replacement via Fed Ex last night and the iPod was in my hands today.
 
Gene Steinberg said:
very curious as to whether Aaron was able to resolve this dilemma directly with Apple. That would be the most sensible solution for all.
Click to expand...
aaron said:
The good news is that the issue has been resolved. Apple sent me a replacement iPod which I received today.

I had called the Apple Store's 800 number again on Monday and got someone in customer service who was very competent and sent my case to a department within Apple that handles these issues. It seems that the person that I spoke to last week never forwarded my case to this department. Be that as it may, they sent out a replacement via Fed Ex last night and the iPod was in my hands today.
Click to expand...
Glad to hear it worked out OK. :)
 
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