I was patiently waiting on the phone, trying to make a service appointment with a company, when the receptionist came back on the phone and apologized for the delay. She fretted how her PC was taking forever to load the pages of their scheduling software, but finally managed, with further delays, to get me booked. […]

A long time ago, someone said that the more things change, the more they stay the same. Despite the incredible market share gains Apple has made with Mac sales around the world, people still denigrate the platform is irrelevant, and doomed to failure. Sure, we don’t hear the “Apple is dead” claims so much anymore. […]

One thing is certain: When you build a multibillion dollar multinational company, you can bet the sharks will be after you. Indeed, Apple’s SEC filings routinely list a number of lawsuits in which they’re involved. Some they’ve filed, and others have been filed against them for various real or imagined offenses. Some of these lawsuits […]

Imagine if you were the CEO of the world’s largest software company, and that some of your products had shares of upwards of 90% in certain market segments. You are sitting at the top of the mountain, reasonably secure in your knowledge that there were no credible competitors out there, and that your place in […]