I was patiently waiting on the phone, trying to make a service appointment with a company, when the receptionist came back on the phone and apologized for the delay. She fretted how her PC was taking forever to load the pages of their scheduling software, but finally managed, with further delays, to get me booked. […]

Depending on your point of view about a situation, you can either kick someone when they’re down, or support them and give them a reasonable amount of time to recover. Since Apple Inc. is at the top of the world these days, you can bet that any problems they encounter will be amplified. After all, whatever […]

One thing is certain: When you build a multibillion dollar multinational company, you can bet the sharks will be after you. Indeed, Apple’s SEC filings routinely list a number of lawsuits in which they’re involved. Some they’ve filed, and others have been filed against them for various real or imagined offenses. Some of these lawsuits […]

Apple craves good news, so I’m sure they aren’t too happy to read about the random connection problems around the world with the iPhone 3G. Although estimates about the number of users affected are usually in the low single digits, with millions of units out there, little things can mean an awful lot. The problem […]