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    Last Episode — August 24: Gene presents a regular, tech podcaster and commentator Kirk McElhearn , who comes aboard to talk about the impact of the outbreak of data hacks and ways to protect your stuff with strong passwords. He’ll also provide a common sense if unsuspected tip in setting one up. Also on the agenda, rumors about the next Mac mini from Apple. Will it, as rumored, be a visual clone of the Apple TV, and what are he limitations of such a form factor? As a sci-fi and fantasy fan, Kirk will also talk about some of his favorite stories and more. In is regular life, Kirk is a lapsed New Yorker living in Shakespeare’s home town, Stratford-upon-Avon, in the United Kingdom. He writes about things, records podcasts, makes photos, practices zen, and cohabits with cats. He’s an amateur photographer, and shoots with Leica cameras and iPhones. His writings include regular contributions to The Mac Security Blog , The Literature & Latte Blog, and TidBITS, and he has written for Popular Photography, MusicWeb International, as well as several other web sites and magazines. Kirk has also written more than two dozen books and documentation for dozens of popular Mac apps, as well as press releases, web content, reports, white papers, and more.

    For more episodes, click here to visit the show’s home page.

    About the iPhone SE’s Success

    August 11th, 2016

    When Apple moved to large display iPhones, they routinely kept an older four-inch model in stock. In large part, this was to offer an alternative for people who couldn’t afford the flagship versions, although it’s also true that some people never liked the larger handsets.

    Regardless, Apple evidently didn’t take the smaller form factor seriously. It was all about iPhones with 4.7-inch and 5.5-inch displays. Aside from the iPhone 5s, they previously sold the iPhone 5c, a plastic-cased version of the iPhone 5. In the scheme of things, they were decent enough, and the latter appears to have been far more successful than the chronic Apple critics claimed.

    So when Apple released the iPhone SE earlier this year, you can believe some were skeptical. Basically, it replaced the iPhone 5s in essentially the same case, but sporting most of the guts of the iPhone 6s. That meant for superior performance on a par with the larger model, more or less, except for the lack of 3D Touch. That’s no big deal so far as I’m concerned.

    For an iPhone, the price was quite aggressive, starting at $399 for the 16GB model. A 64GB version is $100 more. Carriers that still had those two-year contracts would likely offer the base model free, and Apple advertises monthly financing starting at $16.63 per month. So this is definitely an affordable deal.

    Now the tech pundits really didn’t take it seriously, but that changed when it turned out that Apple was chronically back ordered. This situation persisted for weeks. Evidently Apple severely underestimated potential demand, but the surprise success of the iPhone SE clearly helped boost sales in the June quarter to a point where the decrease wasn’t quite as bad as expected.

    Here’s an example of how well the smaller iPhone is doing. There’s a new report indicating it’s responsible for growing Apple’s smartphone market share in the UK, according to surveys from Kantar WorldPanel ComTech. Believe it or not, the iPhone SE is the UK’s best-selling smartphone, and it’s outpacing the iPhone 6s, but just barely, and the Samsung Galaxy S7. The market share was listed at 9.2% for the second quarter, compared to 9.1% for the iPhone 6s. Overall, the iPhone’s share of the market amounted to 37.2%, up from 34.1% in the year-ago quarter, a surprising degree of growth very much due to the presence of the smaller iPhone.

    According to the survey, the iPhone has a 31.8% share in the U.S. and an 18.2% share in what’s regarded as the five largest markets in Europe other than the UK.

    However, Windows Phone is crashing. Market share is 4.9% in the UK, compared to 11.3% for the year-ago quarter. BlackBerry is also tanking, dropping from 1.2% to 0.6%. The prospects for either platform appear to be slim to none.

    In any case, the iPhone SE appears to be an important object lesson for Apple. With the proliferation of large smartphones, Apple evidently succumbed to the meme that customers didn’t want small anymore. But that’s clearly not so.

    I recall the pitch Apple delivered before the iPhone 6 arrived, as Worldwide Marketing VP Philip Schiller demonstrated at a keynote how the smaller handset was far more convenient for one-handed use. Sure, it was an excuse at the time for the lack of a larger model, but he was also correct. While I don’t mind the iPhone 6 form factor, I can see where it’s impractical for some users. My wife, for example, uses small purses in her travels, and thus would find a larger smartphone to be an inconvenience. She uses an iPhone 5c.

    One of my friends and colleagues, blogger and podcaster Kirk McElhearn, who is also a feature writer for Macworld, originally purchased an iPhone 6, but found its larger size to be inconvenient for his needs. He returned it and stayed with his iPhone 5s. When the iPhone 6s came out, he bought one mainly to be up to date with the technology, but has since settled on the iPhone SE.

    Of course, small is not for everyone. As I said, I have an iPhone 6 and, as I consider whether it makes sense to upgrade to an iPhone 7, I find the mid-sized form factor perfect for my needs. An iPhone 6 Plus phablet would have been difficult to manage for rapid removal from my pant’s pocket. What I have seems well suited to my needs. Indeed, I seldom bother with my wife’s 9.7-inch iPad. I use it most often to help her solve a problem with Facebook, which constantly irritates her. But, as I’ve written previously in these columns, the iPad lacks support for the type of apps I need for my work.

    In any case, I’m curious to see how the iPhone SE influences pricing and marketing of the next iPhone. Will it be succeeded by a four-inch iPhone 7, or will Apple simply keep it in the product lineup till next year? What about the price? Will Apple also cut the price of the high-end models based on the marketing plan for the iPhone SE? Even a $50 reduction might be sufficient to really fuel sales.


    About the Fear Mongering Over the Next iPhone

    August 10th, 2016

    Imagine for the moment that you are involved in marketing mobile gear for one of Apple’s competitors. Sales may be decent enough, but the smartphone space is saturated, and profits just aren’t very high. Since it’s pretty well known that a new iPhone will arrive in September, it’s pretty clear that sales for competing products may stall as customers wait to see what’s coming from Apple.

    So maybe the marketing person decides to feed some stories to media contacts, mostly suggesting that the so-called iPhone 7 won’t be much of an upgrade, hardly worth the bother. So maybe those alleged leaked photos are cited as evidence that it really will look about the same as the iPhone 6s, and perhaps there will be some minor component upgrades, and thus it should be passed by.

    Of course, Apple’s competitors would be delighted if the next iPhone tanked. Along with rumors that the “real” refresh will occur for the 10th anniversary model, in 2017, maybe they have a point after all. Wouldn’t Apple want to make a huge deal of that anniversary?

    Well, I suppose, if Apple were heavily invested in product anniversaries, which they are, of course, not. At the same time, Tim Cook and crew clearly understand that the pressure is extremely high. The iPhone 6s has been a subpar performer, at least by Apple standards of experiencing growth every single year.

    Of course, Apple isn’t the only mobile handset maker to hit sales headwinds. Samsung’s flagship Galaxy smartphones are examples where sales have hit a wall from time to time. But few tech pundits seem to make so big a deal of that. It’s normal for sales to rise and fall over a product’s lifetime, but if overall trends are mostly favorable, it’s not a sign of serious trouble.

    Apple, however, has always been expected to achieve a higher standard. Any time sales flatten or fall, it’s the sign of a fatal disease. Consider the Mac, where sales have been falling for a while. It doesn’t signify the end of the Mac, since PC sales overall have been dropping too. But Apple has been ahead of the curve for so long that any change has to be a huge deal.

    There have been commentaries wondering whether Apple is even interested in the Mac after all, since only one model has been upgraded so far this year. It doesn’t matter that year-to-year changes in Intel processors have been relatively minor in the scheme of things. Indeed, it appears that the high-end Xeon processors used in the Mac Pro haven’t improved all that much over the past three years. But if people are holding off their Mac purchases because of constant publicity that new models are in the wings, that would hurt total sales. That assumes that large numbers of Mac users are so tied in to the day-to-day Apple scuttlebutt that it even makes a difference, and I suspect it doesn’t.

    People who need a new Mac may just visit the nearest Apple Store or go online to check prices and features. The number of people who prefer to wait for the next model may only amount to a few percent of the user base, so perhaps Apple isn’t overly concerned. In large part, those postponed sales would be recovered when new models appear. It’s not as if many Mac users would jump to Windows because new Macs are a few months late.

    Besides, whatever new Macs are going to arrive will probably be announced in the next two months, to ensure maximum holiday sales. So get over it.

    Now when it comes to the iPhone, most of the potential buyers haven’t upgraded in two or three years. Not everyone is a power user with the financial resources to afford annual upgrades, even if they are less expensive as the result of all those carrier lease/purchase schemes. So anything Apple releases is going to be a huge upgrade even if the changes are regarded as relatively minor by the critics.

    In saying that, just prejudging Apple’s plans, without some confirmation from the mother ship, is downright foolish. Even if the form factor is very similar to the current model, there could be loads of new or enhanced features to consider. Would it really matter if the case is a tad thinner or thicker, or the edges are curved rather than chamfered? How much of that really matters anyway? Well, I suppose the shape might impact how comfortable it feels, or how easy it is to keep it in your hand without the risk that it’ll slip and fall.

    Since it’s just weeks from the final announcement, I’ll keep my predictions at the minimum. A faster processor is a given. Enhancements to sensors and the camera are also certain. Perhaps there will be ways to exploit the improvements in iOS 10, or to access features we really don’t know much about. Whatever the final package turns out to be, Apple will make a huge deal about how much has changed, and how it all stacks up against the competition.

    The biggest problem, facing all smartphone makers, is that the technology is pretty good. It has essentially reached the same point as the PC, where most annual upgrades are destined to be minor in the scheme of things until the next technological revolution arrives. But that’s hardly Apple’s fault.


    The Very Dumb Debate Over the Infamous Clinton Emails

    August 9th, 2016

    It’s easy to become sick and tired of the political byplay that’s going on in the U.S. now, and I’m not about to argue for or against any candidate. But I will argue against stupid, and there’s been plenty of that from all sides in the ongoing nonsense about Hillary Clinton’s emails.

    On one side of the political aisle, it demonstrates a carelessness that may have allowed national secrets to be disclosed, theoretically a criminal act. But the other side denies any such wrongdoing, yet admits that Sec. Clinton was wrong in using a private email server. Unfortunately, this is one of those “process” debates that’s being advanced by people who have little or no clue about the technical issues involved. So you get confusing and contradictory stories that really have only a passing connection to how things work.

    To put matters in perspective, until former Senator John Kerry became Secretary of State, the occupants of that office routinely used a private email address, at least when they actually sent email, rather than rely on the State Department’s system. That was the way things were done. Former Secretary of State Colin Powell actually used an AOL account to manage his mail, regarding the government system as “woefully inadequate.” Although it has gotten better in recent years, AOL was hardly the paragon of security.

    Where Clinton differed from her predecessors was not to use a commercial email service, but a private server that was, at first, placed in the home she shared with her husband at their Chappaqua, New York home. According to the Wikipedia entry on the subject, the hardware ran a version of Microsoft Server with Microsoft Exchange 2010, a business-class email system that can manage messages via a secure TLS certificate. This is a setup familiar to many businesses around the world, and has been shown to be relatively secure. Well, so long as proper settings and secure passwords are used.

    It doesn’t matter why Secretary Clinton chose this route, other than to have more control over the system. Her problem is that, for all intents and purposes, she’s a luddite when it comes to technology. Therefore, she depended on others to set up and manage the server.

    So politics took over. Using carefully crafted focus group talking points, the Republican opposition routinely referred to her server as “insecure,” even though the very same technology has been tested and proven for a number of years. This doesn’t mean it couldn’t be hacked. But despite claims that the Russians and others have had their way with Clinton’s server, FBI Director James Comey conceded there is no actual evidence of hacking. That didn’t stop him from suspecting that there were intrusions, but that was never confirmed.

    Now since Sec. Clinton left office in 2013, the State Department’s requirements have been tightened. So her successor is required to use the government’s email system. But that may be a mixed bag, since there have been many hacks of those systems over the years. But it does give the government control over those messages, in theory at any rate.

    Unfortunately, government regulations in place when Sec. Clinton was in office allowed an employee to determine which of their own messages they can delete. This honor system doesn’t really survive the logic test, because a less ethical person might rely on a lax system to hide incriminating messages. There is no guarantee that the improperly deleted message can be successfully recovered.

    in response to a Freedom of Information request to release her emails, Sec. Clinton had her lawyers determine which were personal, the ones she could delete if she wanted, and which involved State Department business. Here her lack of technical knowledge may have conspired to make her seem to be deceptive in her responses to the media. So while she evidently believed that her lawyers would examine all of the messages — highly impractical with tens of thousands to check — they actually used search terms to separate the business from the personal. Search systems are notoriously imperfect, and if the search terms aren’t comprehensive enough, thousands of messages may be mistakenly flagged as personal, which is evidently what happened. So she was accused of being dishonest, trying to hide the truth. But the messages that were recovered did not appear to exhibit evidence of shady behavior.

    In contrast, Sec. Powell deleted all his AOL emails. Evidently he believed that, since they involved State Department communications, the agency would have captured all of them. That may or may not be true, but that’s hardly relevant. Recovering deleted messages from AOL would probably be impossible after the passage of a few months.

    The other argument is whether Sec. Clinton sent or received classified emails over her private server. Here’s where the process argument becomes awfully confusing. Government agencies frequently disagree over what should be classified, and quite often messages containing content that’s already public will receive such classifications.

    Now Sec. Clinton claims that such messages were marked classified after she sent or received them. The FBI determined that to be mostly true, but found some that were classified at the time they were sent. Now here’s where the process argument gets mighty confusing. It appears that three messages bore some sort of classified markings, which should supposedly warn the recipient of the nature of their content. Perhaps. But it also appears those messages, which were mostly about phone call schedules, weren’t properly marked because the message headers didn’t flag them correctly. At least two of them were actually marked confidential by mistake according to the State Department.

    So Sec. Clinton continued to maintain that she never sent or received any message marked classified, which from her point of view might be true. But the FBI pointed to those questionable messages to say that wasn’t so. With tens of thousands of messages involved, simple human error is also possible.

    Two other FBI arguments are curiously ill-informed. So Director Comey disputed Sec. Clinton’s contention that she only used one smartphone. He said a number were used over the four-year period of her service, but at the end of the day both statements appear to be true. So she used one device at a time before replacing it with a newer model. She also used an iPad. In short, Comey was speaking about matters he knew nothing about.

    The other dispute is whether more than one email server was used, and that might simply involve replacing hardware or, when the data was moved to a web host, sharing it among multiple servers. Here’s where the media’s lack of knowledge of the technology made matters all the more confusing. I heard one report on a cable news network referring to it as a “virtual private server,” and I’m sure the anchor had no clue what that meant. For those who might be wondering, such a server, often referred to as VPS, is a single computer with multiple virtual machines, each of which contains a full operating system and software environment. This is similar to a Parallels Desktop or VMWare Fusion virtual machine on your Mac. It’s a way for web hosts to offer the full control of a dedicated server at a much lower price, since you’re sharing the hardware with other users. I do not know if Clinton’s email setup was managed that way when it transferred to the host.

    What her opponents seize on is the FBI’s conclusion that she was careless in managing her email. That may be true. Or maybe not, but it hasn’t stilled the “lock her up” demands. Unfortunately, she stands alone in having her email use so closely examined. The authorities have not considered the email practices of other Secretaries of State, or any cabinet official, to see how well they managed their messages. So there no way to know whether Sec. Clinton was more or less careless in handling email.

    It’s an argument that’ll never be settled, as both sides dig in on their positions. Forgetting about her use of the phrase “short circuit” to describe one of her faulty answers to questions about the controversy, she really should be screaming at her handlers and campaign people for failing to manage the message responsibly. They don’t seem to understand the issues involved any more than she does. But the opposition is happy to turn her missteps, or apparent missteps, into a major scandal.

    Again, without any way to compare her performance to her predecessors, or her successor for that matter, this is a matter that will never be resolved. As I said, it’s really all about process, since no claim is being made by the FBI that she may have seriously compromised national security. There are legitimate reasons to choose either Hillary Clinton or Donald Trump for President. But speaking as someone who has managed email servers for many years, those reasons have nothing whatever to do with an email server.

    Let the flames begin.


    Newsletter Issue #871: Any Tea Leaves About Future Apple Products?

    August 8th, 2016

    It’s almost a given that Apple is deeply interested in the auto industry and might just be working on an electric car, dubbed Apple Car. Or at least that’s what Project Titan was supposed to be about, since it has been populated with veteran car executives from major companies. Why bother to bring such people on board without such a game plan?

    From there, the speculation has taken on a few twists and turns, and some of it may be the result of desperation rather than meaningful news. So it was reported that veteran Apple hardware executive Bob Mansfield had taken over Project Titan. Although he lacks auto industry experience, he is skilled at bringing products to market. So it may well be his organizational abilities were needed to get the project back on track. In that respect, he might be Tim Cook’s personal troubleshooter.

    Days after Mansfield’s new job was reported, yet another report appeared to point to a different direction for Project Titan as a result of the hiring of Dan Dodge, co-founder of QNX. That’s an OS widely used by auto makers in their infotainment systems.

    Continue Reading…