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    Last Episode — August 24: Gene presents a regular, tech podcaster and commentator Kirk McElhearn , who comes aboard to talk about the impact of the outbreak of data hacks and ways to protect your stuff with strong passwords. He’ll also provide a common sense if unsuspected tip in setting one up. Also on the agenda, rumors about the next Mac mini from Apple. Will it, as rumored, be a visual clone of the Apple TV, and what are he limitations of such a form factor? As a sci-fi and fantasy fan, Kirk will also talk about some of his favorite stories and more. In is regular life, Kirk is a lapsed New Yorker living in Shakespeare’s home town, Stratford-upon-Avon, in the United Kingdom. He writes about things, records podcasts, makes photos, practices zen, and cohabits with cats. He’s an amateur photographer, and shoots with Leica cameras and iPhones. His writings include regular contributions to The Mac Security Blog , The Literature & Latte Blog, and TidBITS, and he has written for Popular Photography, MusicWeb International, as well as several other web sites and magazines. Kirk has also written more than two dozen books and documentation for dozens of popular Mac apps, as well as press releases, web content, reports, white papers, and more.

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    The iPhone Report: Where’s My Backup?

    June 29th, 2017

    My initial odyssey with the first public betas of iOS 11 had a predicable ending. As I reported, the early post-installation experience was very positive. Most everything worked first launch, and performance was reasonably smooth. In some ways, it appeared to be a tad snappier than iOS 10.3.2.

    But then I had a couple of days to go beneath the surface, and things weren’t so peachy.

    So Mail would often become unresponsive, as would other apps. Or interface elements would vanish. So I tried to file a support request with a company via their app, entered the data, only to be confronted by the lack of a “Next” button to continue. Attempts to set a route in Google Maps were fruitless, because the app would constantly quit.

    Why not use Apple Maps? Good question, because in many ways I prefer it to Google’s alternative, but that was until I had to make a trip to a car salvage/auction lot to recover a few items from my totaled VW. We’re talking about a 30 minute trip that’s largely on major thoroughfares, including an Interstate. You get the picture.

    Well, Apple Maps may have had difficulty reading the data from the iPhone’s GPS, and that may be why Google Maps flaked out. I’m just guessing that this is all due to a bug in iOS 11, because I never had such a problem with release versions.

    So instead of suggesting the proper turns, it tried to force me to take a roundabout route that would result in a longer trip on city streets with traffic lights rather than a freeway. At least I got the proper directions for the final leg of the journey, consisting of exiting the Interstate, making a left turn, and driving two miles to the salvage yard, located on my left.

    Oh and by the way, I didn’t subject myself to the upsetting experience of looking at my wrecked car. The staff retrieved the few items I left there, and everything was ready for me to pick up when I arrived. I decided long ago not to use a car as a substitute for a junk yard, and I keep them lean and clean.

    In any case, I came to the obvious conclusion that iOS 11 was still a little too raw and flaky for regular use, and it was time to Restore. I’ll probably give it another whirl when a more stable release is to be had.

    A Restore is normally not terribly difficult. If you’re a Public Beta tester, Apple provides a link to the installer files for the previous release for you to download. When you Option-Click Restore in iTunes, you can locate the installer you’ve downloaded in an Open dialog.

    Now before you install a major update for a mobile device or a Mac, make sure you have a recent backup. And that’s precisely what I did with my iPhone before I set up the beta.

    After the device is restored, you can set it up as New, meaning you reenter your settings, and download all your apps from scratch. Instead, I wanted to revert to the backup I made before trying iOS 11. But it wasn’t there! What happened to my backup?

    Well, I found an older backup, made six months ago, and restored against it. Yes, it did mean downloading a few apps I had installed since then, and redoing some settings. But after 30 to 45 minutes, my iPhone was back to normal, mostly.

    Until I tried to diagnose that backup problem, and here’s where I encountered a not unfamiliar problem. Whenever I’d start a backup in iTunes, clicking Back Up Now, the process would appear to start for a minute. Then I’d see a prompt that may iPhone couldn’t be backed up because it “disconnected.” That never happened when I attempted a backup two days ago, but that backup never completed, which may have caused this problem.

    This “disconnected” error may appear in various versions depending on whether you’re restoring or backing up.

    There are several online suggestions and this page seems to have them all well summarized. I restarted everything, went through the cable swapping routines, and I also called upon the Reset Network Settings function on the iPhone. Northing I tried worked, except for a final solution.

    I quit iTunes and visited /Users/[your username]/Library/Application Support/MobileSync/Backup to locate all of the previous backup files for my iOS gear on my Mac. Instead of deleting the backups, I created a new folder and buried them. Once iTunes launched, it no longer recognized the older backups, and I was able to make a new one without further incident.

    Problem solved.

    Now while going through this process, I decided to look into yet another issue I’ve faced from time to time, one probably too insignificant to waste much time fixing. But I can be a little obsessive about such matters. You see, I always give my iPhones a custom name, such as “Rockoids iPhone.” No big deal, right? But every so often, the name resets itself to “iPhone.”

    This is a problem that has spread through several iPhones, over several years of iOS, macOS, and iTunes releases. I decided to give Apple a phone call about it, and I was told about the final solution. Restore the iPhone, but set it up as a new device. Don’t load a backup. That means redoing all of your settings, and reinstalling all of your apps. Depending on how much stuff you store on your iPhone or iPad, this can be a fairly quick or a fairly extensive process.

    For me, it’s somewhat closer to the former than the latter, because I regularly clean out apps that I’m just not using. Some day, I might get around to performing this restore/clean install routine. But not now. I have to weigh the time it’ll take to make my iPhone clean against having to rename it every so often. You can probably guess what I’m going to do, at least for now.


    The iPhone at 10: A Life-Changer

    June 28th, 2017

    Revolutionary technologies can have revolutionary effects on one’s lifestyle. I’m at an age where I’ve seen the impact first hand through several generations, but the biggest change has been from being a passive observer of technology to an active participant.

    But most any Baby Boomer can likely report similar experiences.

    It all started for me with radio. Even though TV debuted before I was born, my parents didn’t buy a set then. Maybe they cost too much, or maybe they didn’t believe in that new-fangled “tube,” After all, the size of the screens on the early sets was really small. I used to visit my uncle, Abe, and watch a few of my favorite shows on a 10-inch screen. Imagine looking at something with a display similar in size to a 10.5-inch iPad Pro from across the room to get a sense of how it felt. My parents eventually bought a 21-inch set.

    But radio! Ah radio, the theater of the mind. In those days, I’d listen to such radio dramas as The Lone Ranger, Superman and — The Shadow. The images of elaborate sets and action scenes were products of your imagination. In an actual radio studio, it was a bunch of actors reading scripts, with someone creating the sound effects of horses galloping, people walking, cars moving, doors opening and closing, and rocket ships launching into space. Indeed, the sound men in those days normally used or adapted common objects to provide such sound effects.

    Your imagination filled in the gaps. So it didn’t matter that the person who played Marshall Matt Dillon on the radio version of Gunsmoke, William Conrad, was a short, stout man. To millions of listeners, he was tall, thin and imposing. Today’s image of Marshall Dillon is the late James Arness, star of the TV version, who stood 6’7″.

    Your active participation was sharply reduced with television. All right, it was black and white at first, and the budgets for TV dramas was threadbare. Westerns were inexpensive to produce, but sci-fi shows used amateurish and obvious special effects. It was all about cardboard sets, and clumsily-built tiny models were used for spaceships. It was worse than low-budget movie serials.

    TV was mostly passive, and that situation hasn’t really changed all that much. The closest thing to participating in technology was typing a letter or making a telephone call.

    Whatever you think of Apple, the company has specialized in making advanced technology warm and fuzzy for the masses. In an era where using a personal computer required something akin to rudimentary programming skills, because you used text-based interfaces, a Mac was about pointing and clicking objects that were metaphors for real world things, such as folders and disks.

    For years, going online meant fiddling with an awkward text-based interface until AOL arrived. America Online was originally designed to be a consumer companion to AppleLinks, an online service originally meant for Apple dealers and employees. But AppleLink Personal Edition was a no go, so it became AOL.

    Just as Macs were regarded as toys, not meant for serious computing, AOL was regarded as the kindergarten of the Internet. For years, you couldn’t even send email outside the service, and there were no web browsers or access to other web services. That arrived in the mid-1990s in a very awkward fashion.

    But it also meant that the Internet thus became a focal point for personal computing. Even when you weren’t doing real work, there was email, web surfing, online games. You became immersed in the technology, but you still needed a personal computer, notebook or desktop, which made it difficult to just carry something around with you and do your thing.

    That changed with digital assistants and cell phones. But those early feature phones, using standard keypads, were obviously awkward appliances for messaging. Young people learned to manipulate their thumbs to enter text, rather flexibly in fact, but older folk didn’t find it so easy. The BlackBerry offered a full keyboard experience, but the keys were obviously extremely small and, again, awkward to use.

    In 2007, the iPhone demonstrated there was a better way, the Apple way, at least until other companies decided to get in on the act. As recent interviews with members of the original iPhone development team reported, Apple worked hard to make a touch-based keyboard as easy to master as possible. So when you tapped a key, a large image of that character popped up. Versions of predictive text allowed the device to guess what you were going to type. And if you went about your business at a steady pace, your typing speed was actually fairly quick. Well, at least for shorter text passages.

    With access to a genuine browser and, beginning with the iPhone 3G in 2008, a rich selection of apps from the App Store, it was easy to become fully involved in the technology. Lots of other companies got in on the act. You might sit at your desktop staring down at your smartphone. I take mine to the bedroom, where I keep tabs of my email, the news of the day or just to look up something about the show I’m watching on the TV. As you know, it’s also common to stare down at one of these gadgets in a restaurant, while walking in the street, and even while being driven about in a motor vehicle.

    But, I hope, definitely not while you’re driving.

    Having a fully-functioning personal computer in your pocket means you’re always connected. Unless you’re out of your carrier’s coverage area, you are constantly immersed in data.

    Now imagine, again, how it was before there was a smartphone, before people had a connected appliance with the power of a supercomputer in their pockets. Imagine when the only way to stay in touch in your car was to speak to a passenger. Forget about car phones. Imagine when you took a vacation and could be free of outside influences. No notebooks, no smartphones, and nobody forced you to watch the TV set.

    Do you miss the good old days, or are you young enough never to have enjoyed such freedoms?


    iOS 11 Goes Public: But Take a Deep Breath First…

    June 27th, 2017

    Just days after Apple released the second developer beta of iOS 11, it was time for the public to get involved. It’s part of Apple’s Public Beta program, where brave customers have their chance to try out beta operating systems.

    In the past, all the action revolved around macOS and iOS, but this year you’ll also have a crack at tvOS 11, which requires the fourth generation Apple TV. If you have an older Apple TV, you’re out of luck. In addition to these three, developers are also getting a chance to use watchOS 4, but you really don’t want to risk your Apple Watch to such an experience. While there are ways to restore a Mac or an iPhone or an iPad, an Apple Watch that becomes a doorstep would have to be returned to Apple for repair.

    While I used to have spare computers on which to try out new things, today I have one iPhone, one iMac and an old MacBook Pro. My wife’s iPhone 5c is not on the list of supported devices for a new iOS version. Since she depends on her iPad for lots of things, I am not going to put her in a position to have to cope with the uncertainties of beta software. That’s my cross to bear; it helps keep the marriage happy.

    So I decided to give iOS 11 a try. Maybe I just like to live dangerously, but you can restore the device if all goes badly. It’s all explained in an article from Mac Rumors. You may never have to take that step, but it’s surely worth a try.

    Long and short: I did decide that maybe Apple fixed enough of iOS 11’s worst bugs to make it reasonably useful for beta testing, and thus I set up my iPhone 6 to receive the update. The first step is the most important — backup your data. Don’t take chances!

    You will then download a device profile from Apple’s beta site on the unit itself. Once that’s done, it restarts, and it’s ready to receive the iOS 11 updates.

    From there, the setup process is identical to installing any OS update. You will download future updates on the unit itself, via General > Software Update. It works the same as any iOS update.

    Indeed, if I actually didn’t look at my iPhone a bit more carefully than usual, I might not have immediately noticed much had changed, until I began to look around and brought up the Control Center, which received a major overhaul. The installation process was seamless, and reasonably quick, on a par with most OS updates.

    I was pleased to see that performance hadn’t suffered noticeably. Sometimes an early beta can cause stuttering and frequent app crashes. Of course, I haven’t used it long enough to really see where the problems might lie. I even opened the Lyft and Uber driver apps to see if they’d go online and do their stuff. I went offline right away, because I’m in no position to receive riders until I have a replacement car. My VW was totaled last week after being struck by a pickup truck. The week went downhill from there.

    So I sat back and began to look through the changes.

    Some of the key improvements include:

    • Revamped Control Center
    • Updated interface design elements
    • Drag and Drop
    • iPad Dock
    • New Finder-style Files app
    • Siri improvements
    • Peer-to-peer Apple Pay
    • Do Not Disturb driving mode

    I won’t have a chance to look over the iPad Dock — which is similar to the macOS Dock — until I install iOS 11 on Barbara’s iPad; that awaits a final or near-final version. But I’ve seen the photos. It does appear Apple is making a concerted effort to make these tablets more suited to doing productive work by borrowing a few ideas from the Mac. I’ll leave it there, because I do not wish to bore the reader with my endless complaints about iPads.

    That said, I do like the refined interface quite a bit.  In Mail, one visible change is the large bold text for Mailboxes. The rest of the look and feel seems smoothed out, as if Apple’s designers went through all the elements carefully. Of course, things are apt to change from early beta to final release. But it’s all moving in a good direction, and I positively live in Mail, so I’ll give it the full workout in the days ahead.

    One thing I did notice right away: Formatted messages appear to load faster.

    Moving on to Safari, again the general impression I received was of improved snappiness. While given a distinct iOS look and feel, the Files app displays folders and files in a familiar fashion. Nobody accustomed to a standard graphical user interface, be it macOS, Windows or even one of those Windows-style Linux distributions, will have a lick of trouble with it.

    And then there’s Siri. According to Apple, Siri has a more natural voice, and machine learning makes it (I hesitate to say her) smarter.

    Now up till now, I’ve used Siri sparingly. Even setting an alarm can be difficult, because any lack of prevision can gum up the works. But I did notice a smoother, more expressive delivery. That is promising, but Siri can still be obtuse. So, for example, I asked a question that Siri previously failed to answer properly. All I wanted to do was to have all inactive alarms, those switched off, deleted. Try as I might, Siri didn’t understand. Siri for iOS 11 fared no better. But I’ll wait until the beta process is further along before reaching any conclusions; I remain optimistic that things will get better.


    Newsletter Issue #917: The Night Owl and His $12.88 Watch

    June 26th, 2017

    Let’s talk of perceptions first. The Amazon Echo is considered to be a highly successful product, although, last I heard, only 12 million have been sold since 2014. The Amazon Kindle tablets have also been regarded as successful, although they have had better years, where tens of millions were sold. An IDC survey for the first quarter of 2017 revealed flat sales compared to the previous year. So it was 2.2 million units in both quarters, compared to 8.9 million iPads sold this year. If people bought tablets on price alone, it would seem they favor more expensive gear.

    As a practical matter, a Kindle is largely a media consumption device, with an emphasis on Amazon products and services. It is barely in the same league as an iPad otherwise. Forget about using one for productive work.

    For those who care, Amazon doesn’t actually reveal hardware sales. That data comes from industry estimates, though I’ll accept them as in the zone for the sake of argument. Despite sales that are a fraction of those of the iPad, the Kindle is not generally regarded as unsuccessful. As loss leaders go, Amazon seems satisfied with what they deliver.

    Continue Reading…